Privacy policy

Last Updated: July 2024

This Privacy Policy outlines how WILDhue Limited ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wildhue.co.nz (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected as per this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the services within our website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date at the top of the document, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

The information we collect and use varies depending on how you interact with us. In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide the services, comply with applicable legal obligations, enforce our terms of service, and protect or defend our services, rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we collect about you depends on how you interact with our site and services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly provide to us through our services may include:

  • Basic contact details such as your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information such as your username, password, and security questions specific to our site.

  • Shopping information including the items you purchase, view, add to your cart, or add to your wish list.

  • Customer support information including details you provide in communications with us, for example, messages sent via chat or email.

Some features of the services may require you to provide certain information about yourself. You may choose not to provide this information, but in doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection details, your IP address, and other interaction data.

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our site and services, such as Shopify.

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.

  • Third parties who collect information using online tracking technologies when you visit our site, open or click on emails we send you, or interact with our services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for their policies or practices.

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services: We use your personal information to provide the services, process your payments, fulfill your orders, send notifications related to your account or purchases, create and manage your account, arranging shipping, facilitate returns and exchanges, and enable you to post reviews.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text message, or post, and showing you advertisements for products or services.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, and take action against fraudulent, illegal, or malicious activity.

  • Communicating with You: We use your personal information to provide customer support and improve our services.

COOKIES

We use cookies on our site for various purposes, including remembering your actions and preferences, running analytics, and tailoring services and advertising. You can manage cookies through your browser settings, but blocking cookies may affect your user experience and some features may not work correctly.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Business and marketing partners, including Shopify, for providing services and advertising.

  • Shipping in order to send your purchases to you will disclose your name, address and phone number.

  • When you consent to our disclosure of certain information to third parties.

  • Our affiliates or within our corporate group for business purposes.

  • In connection with a business transaction, to comply with legal obligations, to enforce terms of service, and to protect the services and our rights.

USER GENERATED CONTENT

The services may allow you to post product reviews and other user-generated content, which will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.  This depends on your interactions on our social media, when posting reviews on our website and communicating with our site/s (including social media outlets).

THIRD PARTY WEBSITES AND LINKS

Our site may link to third-party websites. We are not responsible for the privacy or security of such sites. Review their privacy policies and terms and conditions independently.

CHILDREN’S DATA

The services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may request its deletion by contacting us on hello@wildhue.co.nz.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to protect your personal information, but no security measures are perfect. The retention of your personal information depends on various factors, including legal obligations and the need to maintain your account and provide the services.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, correct, or restrict the processing of your information. You may also have the right to opt-out of certain processing activities. Contact us to exercise these rights.

COMPLAINTS

If you have complaints about how we process your personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL USERS

Your personal information may be transferred, stored, and processed outside your country. It may also be processed by our staff and third-party service providers.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights, please contact us at hello@wildhue.co.nz.